Ozzie Rides

Welcome to Ozzie Rides ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our app that provides ride-booking services, medicine delivery services, food delivery services, and grocery delivery services (the "Services"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Services.

1. Use of Services

1.1 Eligibility

You must be at least 18 years old to use the Services. By using the Services, you represent and warrant that you meet this age requirement.

1.2 Account Registration

To use certain features of the Services, you may be required to create an account. You agree to:

Provide accurate, current, and complete information during the registration process
Maintain and promptly update your account information
Keep your password secure and confidential
Be responsible for all activities that occur under your account

2. Orders and Payments

2.1 Placing Orders

When you place an order for a ride, medicine, food, or groceries, you agree to provide accurate and complete information. You also agree to promptly update any information necessary to ensure that the order is fulfilled correctly.

2.2 Payment

You agree to pay all applicable fees and charges for the Services in a timely manner. Payment methods accepted by us are specified in the app. By providing a payment method, you represent and warrant that you are authorized to use the designated payment method.

3. Delivery and Cancellation

3.1 Delivery

Delivery times are estimates and may vary. We will make reasonable efforts to deliver your orders within the estimated times but do not guarantee delivery times.

3.2 Cancellation

You may cancel your order in accordance with our cancellation policy, which is available in the app. We reserve the right to cancel any order for any reason, including but not limited to product availability, errors in the description or price, or suspected fraud.

4. User Conduct

You agree not to:

Use the Services for any unlawful purpose
Violate any applicable local, state, national, or international law
Interfere with or disrupt the Services or servers or networks connected to the Services
Use any automated system, including but not limited to robots, spiders, or offline readers, to access the Services
Impersonate any person or entity or misrepresent your affiliation with any person or entity

5. Intellectual Property

All content, features, and functionality of the Services, including but not limited to text, graphics, logos, and images, are the exclusive property of Ozzie Rides or its licensors and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

6. Disclaimers and Limitation of Liability

6.1 Disclaimers

The Services are provided on an "as is" and "as available" basis. We make no representations or warranties of any kind, express or implied, as to the operation of the Services or the information, content, materials, or products included on or otherwise made available to you through the Services.

6.2 Limitation of Liability

To the fullest extent permitted by law, Ozzie Rides shall not be liable for any damages of any kind arising from the use of the Services or from any information, content, materials, or products included on or otherwise made available to you through the Services, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

7. Indemnification

You agree to indemnify, defend, and hold harmless Ozzie Rides, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Services.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your Country/State], without regard to its conflict of law principles.

9. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page and updating the "Last Updated" date. Your continued use of the Services after any such changes constitutes your acceptance of the new Terms.

OZZIE RIDES REGISTER OF SAFETY RISKS

Safety Hazards & Risk(s) Identified	Risk Controls & Actions to Eliminate/ Reduce Risk(s)	Risk & Action Owner
Driver fatigue due to inadequate rest and/ or breaks	Drivers informed & reminded to self-assess for fatigue Driver fatigue policy implemented, drivers acknowledge & follow Work & rest hours checked – ST-Vic fatigue guide max 12 work hours and 10 rest hours break adhered to Monitoring driving schedules and reviewing weekly-monthly The driver will be notified by applications to take a break if they have exceeded 12 hours, the system will automatically shut down for the following 10 hours.	Drivers Booking Service Provider
Intoxicated/ drug-affecteddrivers	Related driver policy implemented Driver obligations document reviewed and signed BSP/Owner Driver to be immediately suspended from driving with BSP if policy breached Driver Induction to include drug & alcohol policy explanation and expectations Drug & Alcohol policy to be implemented and enforced and all drivers acknowledge Driver obligation policy to include drug and zero blood alcohol expectations Drivers assessed during vehicle collection where applicable Driver apps will be deactivated immediately. Further investigations will be conducted.	Drivers Booking Service Provider
Poor vehicle maintenance & breakdown (e.g., vehicle not accredited/ no roadworthy)	Vehicles & vehicle equipment appropriately and regularly maintained by suitably qualified persons (checks made held on file) BSP/Owner Vehicles appropriately and regularly maintained by suitably qualified persons Vehicle Maintenance Policy that is implemented, monitored, and reviewed regularly. Vehicle & equipment service records kept on file Pre-shift vehicle condition checklist completed by driver and submitted to BSP/Owner for review and filing Only allocate bookings to drivers with safe, roadworthy vehicles Ozzie Rides, will send all registered vehicles to Redbook Inspect for inspection. Ozzie Rides will send the vehicle for a roadworthy. Ozzie Rides will send all WAV to a qualified compliance victoria for inspection	Booking Service Provider/Owner Drivers Maintenance Staff
Not providing safe Wheelchair Accessible Vehicles (WAV) service.	Records are held to show that all equipment, such as wheelchair lifts, restraints, and seatbelts, are maintained to the manufacturer's standards. Checks are made by BSP to ensure vehicles comply with the ST-Vic Wheelchair Accessible Vehicle specifications. Endorsed drivers have current WAV endorsement, practice correct and safe operation of all WAV equipment, such as lifts,hoists, seatbelts, and restraints. Endorsed drivers carry appropriate restraints for each wheelchair position, being in good working order, and are mindful of their own capability and safety, particularly in relation to manual lifting and handling tasks. WAV endorsed driver having WAV driver handbook and access to relevant information and instruction from ST-Vic resources	Booking Service Provider/Owner WAV Endorsed Drivers
Poor reporting of serious & Notifiable Incidents	Reporting arrangements are in place, drivers are aware of the need to report safety risks, notifiable, and other incidents to BSP Failure to report a Notifiable Incident is a breach of safety duties; notifiable incidents are to be reported via the ST-Vic online form by the BSP/ RP BSP provides incident details (time, location, date and time, any party involved, any person in attendance) and a description of the incident AND any actions taken (or planned) to reassess the risk in the future, keeping records on file. All the drivers are required to report any incident immediately. Failure to do so will result in their apps being deactivated.	Booking Service Provider/Owner Drivers
Poor driver behavior & lack of competency - poor ‘professional customer service’ & not supporting accessibility.	Driver photo identification is clearly visible in the vehicle – drivers carry accreditation documents. BSP has set standards and behaviors for drivers that will be and will not be accepted. Drivers provide reasonable assistance for persons getting into and out of a vehicle. Drivers must take reasonable care of the health and safety of themselves and others, including passengers or members of the public who may be affected by their actions Driver obligations document reviewed and signed. The BSP disciplinary process & driver obligations Driver onboarding & induction process in place, and drivers must acknowledge & follow Drivers should follow safe manual lifting techniques for luggage and other passenger effects. Drivers allocated bookings must understand that they must assist passengers where needed while being conscious of passengers’ personal space Create videos and other necessary educational platforms to train and educate all the drivers to understand their responsibility. A driver who is not proficient will be sent for more training.	Booking Service Provider/Owner Drivers
Driving child passengers/ under the age of 18 who are not accompanied by an adult	Unbooked vehicles (taxis offering rank and hail services): must have at least one point where the straps of a child restraint or booster seat can be securely attached. According to the Road Safety Road Rules 2017 (the rules), infants under 12 months old must be carried in the back seat of a taxi by the parent or accompanying adult. Children aged 1 to 6 years must also travel in the back seat and must wear their own properly fastened seat belt if no suitable child restraint or booster seat is available (but not sit on someone's lap). Booked vehicles (hire cars/rideshares): children traveling in booked vehicles such as hire cars and rideshares are the same as private cars. This means that children up to 7 years of age must be secured in a restraint appropriate to their age and size, while the child. Children aged over 7 years must use either a booster seat or an adult seat belt. Many car and rideshare companies provide a car seat upon request and provide drivers with information about services suitable for children. Ensure drivers Follow the Road Safety Road Rules 2017 Ensure drivers obtain a Working With Children Check (WWCC) if they regularly transport passengers under the age of 18 who are not accompanied by an adult. Examples include: where a Booking Service Provider (BSP) they associate advertises child transport services, and they provide those services. If a driver regularly transports children who are not accompanied by an adult to or from school or other social activities. Driver able to seek advice from the BSP / RP if unsure Ozzie Rides drivers will be required to provide working with children check	Booking Service Provider/Owner Drivers
Driver not medically fit.	BSP/Owner Driver to stop CPV driving if they do not pass the medical self-assessment test. Valid driver accreditation copies and details are held on file. Medical fitness arrangements are in place, and drivers acknowledge & follow them. Driver Driver to stop CPV driving if they do not pass the medical self-assessment test. Driver declares and adequately manages any pre-existing condition/s Driver to make BSP & ST-Vic aware of changes in medical condition that may impact their ability to hold accreditation. Drivers will be sent for a medical check before they start driving. All the drivers will be reassessed every 6-12 months. If the driver doesn't pass the medical assessment, CPV will be stopped immediately.	Booking Service Provider/Owner Drivers
Driver not accredited/ no BSP checking.	Driver accreditation and license copies are on file. Annual assessment of driver accreditation is on the ST-Vic public register. BSP checks driver accreditation using the ST-Vic public register monthly. Driver obligations contain instructions to notify the business of any changes in the status of driver license and or CPV accreditation.	Booking Service Provider/Owner Drivers
Intoxicated & Aggressive Passengers	BSP/Owner Offending passengers are banned when possible. Driver OVA/ De-escalation training is provided. In car safety cameras are installed and operating.	Booking Service Provider/Owner Drivers
Not managing Customer-Passenger Complaints	BSP Complaints handling system is in place, investigate promptly, and records are kept. Complaints investigated promptly, complaints process is publicly available with response timescales (fixed notice, webpage, Facebook page, digital app)	Booking Service Provider/Owner Drivers
Not providing (& keeping records) drivers with information, instruction, training, or supervision (IITS) to keep CPV services safe.	Driver onboarding & induction process is in place, obligations policy drivers acknowledge & follow. Copies of signed/ dated driver acknowledgements are held on file/ records (paper/ digital) held of driver notification emails/ memos and other communications. Driver policies & updates are posted to the notice board/ kept in vehicles, driver in-app reporting, booking & dispatch system	Booking Service Provider/Owner Drivers
Avoiding poor driver communication & consulting with drivers.	Boths drivers and rides will communicate within the app contacts, driver in-app reporting, booking & dispatch system. Safety and other BSP information & reminders/ updates issued (by email, memos, notice boards, payslips, SMS, at induction) to drivers. Drivers encouraged & obligated to report safety risks.	Booking Service Provider/Owner Drivers
Drivers refusing to carry assistance animals.	Drivers are not to discriminate against people who use an assistance animal/ refusing to carry an assistance animal is an offense. Driver obligations document reviewed and signed. The BSP disciplinary process & driver obligations Driver onboarding & induction process is in place, obligations policy drivers acknowledge & follow.	Booking Service Provider/Owner Drivers
Not keeping up with CPV industry news & updates.	BSP/ RP registers and receives ST-Vic e-Bulletin. BSP/ RP checks ST-Vic social media (FB etc.) for CPV industry news & updates	Booking Service Provider/Owner

Terms & Conditions